You Can Sell Insurance Online Via Web Conference – part 1

Time is money and it is especially true for insurance brokers. Have you measured how much time you actually spend on selling insurance products? How much time do you spend on travel? If you reduce 20% of your travel time and use them to sell insurance policies, how much more revenue you can gain every year? Can you reduce your travelling time? Let’s start from looking at how you sell insurance today.

You may show your clients some background materials about the insurance products; use software that can evaluate insurance need and illustrate the insurance policy. Of course, you have to go over the insurance contract. There may be other gadgets as well, e.g. pen, paper, calculator or even Excel / PowerPoint. Today’s insurance products are quite complex and it would take you a lot of efforts / tools to show your clients what their insurance needs are and how the proposed package can fit their unique needs. You may have to call and visit your clients many times before they agree to sign the contact. It is a very time consuming processes and to be make it lengthier is the travelling time.

I am going to use Microsoft Office Life Meeting to demonstrate how you can use web conference to market your products / services. But there are many different video conferences software / services available on market, e.g. Skype, GoToMeeting and WebEx. Please discuss with your IT consultant on what would be the best for your business and customers.

Microsoft Office Life Meeting allows you to share with your customers whatever content you show to them during a face-to-face meeting, e.g. marketing materials, insurance contract, newspaper, PowerPoint presentation, video, needs analysis, policy illustration…. etc. Below are a few examples:

  • Upload and share multiple contents with your customers.

  • You can upload a wide variety of content, e.g. PowerPoint presentation, PDF document or even video.

  • Leverage the full capabilities of PowerPoint presentations such as animations and slide transitions.
  • Review and edit any printable document, and you can even zoom in and out the document.

  • Share a program – you can show your customers about their financial needs and policy illustration by sharing the programs with them.

  • Share desktop – if you want to share multiple programs, then you can choose to share the whole desktop or just part of it


  • Draw, annotate, and type simultaneously to simulate the natural interactivity of an in-person meeting environment.

  • Share ideas while collaborating on a whiteboard or brainstorming on a text slide.

  • Retain all meeting documents and ongoing annotations, edits, and whiteboard and text brainstorming sessions, so you don’t have to start from scratch during your next meeting

This blog is only the first of the series, which I discuss about the features that would be useful for one to one meeting. Microsoft Office Live Meeting provides many more useful features that you can use to host event and training. I would go into more details in near future.

In the meantime, if you have any question about video conference, please do not hesitate to email me at I can provide a free 30 minutes Microsoft Office Live Meeting demonstration to the first 4 people who request it; of course, via Microsoft Office Live Meeting.

Andrew Chan is the owner and founder of ALG Inc.

Video Conference can expand your geographic market and increase sales efficiency

It is no secret that video conference can expand your market to new location and increase sales efficiency. But you may not know how cost effective and user friendly it has become in the last few years. Skype is free to use; Microsoft offers Live Meeting would cost you US$4.50 per month and even GoToMeeting and Cisco WebEx are a little bit more expensive, it is still only US$49 per month. And your attendee does not need to pay anything!

It is simple to use. All you have to do is to install a very small piece of software and available broadband internet connection; you don’t need an IT consultant to operate it. Your services provider provides a secure, reliable, enterprise grade infrastructure and you can deliver a presentation, kick off a project, brainstorm ideas, edit file, collaborate on whiteboards and negotiate deals at a fraction of the cost and without the hassle of travel.

You can use video conference to deliver online meetings, events and training. Video conference does not just include video and audio; you can add other rich media such as PowerPoint presentation, Word / PDF document, electronic whiteboard, and even online application demonstration plus more. Video conference is suitable from one-to-on collaborate meetings to large training events.

You can integrate video conference with onsite workshop; e.g. you can deliver a workshop at the headquarter of your client office and at the same time, staffs from branch offices all over the world can attend the same workshop through video conference. You can also record the workshop, so that whoever misses it can watch the workshop from the internet or download it to their iPod later on. You can save your travel time and your clients’ training budget at the same time.

During the video conference, you can use interactive whiteboard and other annotation tools to improve online collaboration and deliver more informative and dynamic presentations.

You can also engage your audience with question / survey or even deliver handouts during the meeting. You can trial the services and choose the one that is most suitable for your business. Video conference is a very cost effective and user friendly tool that can help you to develop new market and increase sales efficiency. Try it today and you would love it!

Andrew Chan is the owner and founder of ALG Inc.

Voice over IP (VoIP) can do more than just save you money

Every time I bring up the subject on VoIP, I always hear “I know about VoIP, it can save my phone bills”. No doubt, VoIP can save your telecommunication budget, but it can do more, much more than you can think of. It can help you to improve productivity, increase your clients’ satisfaction and it is also a critical component of your business continuity plan (BCP).

Improve Productivity VoIP allows you to record your phone conversation in a file with a single mouse click. You can attach it in an email, or even automatically save it in your Customer Relationship Management (CRM) system. There are so many ways that you can improve your productivity with such mechanism. Let me use an example to illustrate it. If your business is developing software, your client may call to report a potential bug. Your supporting staffs have to spend a lot of time to write down details about the problem. With VoIP recording, your supporting staffs only need to summarize the problem and forward the incident with recorded message to programmers for further details. How much time your office can be saved? And not only saving time, how often have your staffs forgotten to document critical points about their conversation with your clients? One is already too much!

Increase Clients’ Satisfaction If you’re a lawyer, financial planner or real estate broker, you can record the VoIP conversation and make sure you fulfill all your client’s requests. You can also integrate VoIP with your CRM system. Your CRM system can automatically keep track of all your VoIP activities and remind you when you should call your client again. If you forgot what was discussed a year ago, don’t worry! You can call up the last conversation and refresh your memory. If your sale person has left, you may be glad to find out that all his previous conversations are stored in your CRM system. If your client calls you, your CRM can automatically bring up all the latest information about your clients. And you would stay connected with your clients even if there is a disaster hit your office; they would never get neglected!

Business Continuity Planning (BCP) BCP is a huge subject so I am not going into details but one of the critical requirements of BCP is to stay connected with your clients. Your clients should be able to communicate with you through email, fax and phone call no matter what happens to your office. With VoIP, you can make / receive call or check voice message, no matter where you are; as long as there is internet connection. So your clients can find you when are at the office, home or even vacation at Europe.

Other Innovative Ideas Both Microsoft and Google have launched their own 411 services; Bing 411 and Goog 411 let you find local business, restaurant and check weather, traffic or even movie time. What else you can do with VoIP? Discuss with your telecommunication and IT consultants.

Conclusion VoIP can reduce your phone bill, improve productivity, and increase clients’ satisfaction. It also gives your staffs a more dynamic and flexible working environment. If you don’t have it now, then you should look for a telecommunication consultant to setup one for you. If you already have VoIP, then you should ask your IT consultant to integrate it with your CRM system. If you have VoIP already integrated with CRM, then you may want to consider video! If you are looking for VoIP providers, you may want to check the following providers:

But make sure whatever you choose, can fit into your IT infrastructure and integrate with your existing systems.

Andrew Chan is the owner and founder of ALG Inc.